Frequently Asked Questions
Find quick answers to common questions about HSRP booking and delivery.
The booking process is simple and takes 4 steps:
1) Enter your vehicle details (Reg No, Chassis, Engine).
2) Enter your personal and delivery details.
3) Complete the payment securely via UPI and enter the UTR/Transaction ID.
4) Submit the details to instantly receive your booking reference ID.
You do not need to upload any physical documents. Just keep your RC (Registration Certificate) handy. You will need your Vehicle Registration Number, Vehicle Class, last 5 digits of the Chassis No, last 5 digits of the Engine No, and the Owner's Name exactly as per the RC.
We accept highly secure UPI payments. In Step 3, scan the provided QR code or copy the UPI ID to make the payment from your preferred UPI app (PhonePe, GPay, Paytm, etc.). After successful payment, note down the 12-digit UTR (Unique Transaction Reference) or Transaction ID and enter it into the form to verify your payment.
Once your booking details and UTR are submitted, you will receive a Reference ID (e.g., HSR-123456). You can use this ID on our "Track Order" page to see real-time updates regarding RTO data submission, dispatch, and final delivery status.
Delivery timing depends on the actual RTO processing workflow. Standard processing usually takes 4-6 working days. Final home delivery is typically estimated within 5-7 working days after processing, depending on your delivery address. Please track your status online for exact updates.
Yes, absolutely. Your data is encrypted, and payments are strictly processed via standard, secure, and verified UPI gateways. We maintain strict data privacy policies to ensure your personal and vehicle information remains completely safe.